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Shipping Services

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Digress are proud to use compostable shipping mailers and local delivery services. We take pride in packing and dispatching orders every day, but it's important to note that our shipping times rely on the performance of Australian Postal services. As a business, we fully support and trust Australian postal services to handle the delivery process. We appreciate your patience and understanding as we collaborate with Australia Post to ensure your orders are delivered to you in a timely manner. 

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Product Disclaimer

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Our products are designed and manufactured to meet high standards of quality. However, we are not liable for any damage, wear, or adverse effects resulting from improper use, care, or handling of these items. Please follow the recommended care instructions provided for each product to ensure longevity and maintain the quality of your purchase. All use is at the customer’s own risk.

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Return Policy

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At our store, we want to ensure that your shopping experience is as pleasant as possible. Our return policy is designed to align with the guidance provided by the Australian Competition and Consumer Commission. Typically, we do not accept returns unless you have received a product that appears to be faulty. However, please rest assured that our dedicated customer support team is here to help you in a friendly and efficient manner if you encounter any issues. If you believe you've received a faulty product, don't hesitate to reach out to us, and we'll work together to find a solution that meets your needs. Please note we do not accept exchanges or returns on discounted items. Please send us an email if you want to exchange an item, shipping costs need to be organised with our staff, please be aware exchange cost is not covered by Digress, if you are located in Perth we may be able to organise an in person exchange via our email.

 

 

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Designs ​

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Designs found on this website and social media, including product designs, cannot be copied. These creative works, whether they encompass website layouts, graphic elements, visual content, or product designs, represent the culmination of someone's skill, effort, and creativity. Copying these designs without permission not only infringes upon the rights of the original creators but also violates legal regulations. To maintain a fair and innovative environment and to uphold the integrity of intellectual property, it is essential to respect the rights of others and seek proper authorisation when using or sharing any design elements you encounter online, including product designs.

 

 

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Custom Caps

 

Custom hats normally take 2 weeks, as soon as we receive the order we will make it and post it. They may take slightly longer, so please bear with us. ​The word inserted in the form on the page "Custom Cap" will be put on the back of the cap where it normally says "Digress".​ The hat colour will be the hat colour that you choose. ​By purchasing a Digress Cap, you agree that each item is handmade, no two items are the same.​ No refunds or exchanges on custom items.

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Click and Collect

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Click and Collect orders can only be collected once the customer has been provided the collection time and terms via phone contact with Digress staff. Collection will not be ready any time before this. This is only available for customers collecting in Perth Western Australia.

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Shipping Errors

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Where a customer provided the incorrect address information Digress is not responsible for correcting this. Please ensure the correct details are provided.

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Free Shipping over $90

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Please understand that free shipping over $90 is standard post.

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Delays

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During the December Christmas period Australia Post often experiences delays, our staff will always do their best to keep our customers informed. Our staff do their best to keep things quick for you! Please respect our staff, we understand all frustration although delays may occur out of our control. 

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